1. Quality Guarantee
✓ Freshness Assurance: 24-hour freshness guarantee for all floral arrangements
✓ Damaged Items: Full refund or replacement for damaged deliveries (photo proof required)
✓ Wrong Items: Free re-delivery for incorrect orders
2. Re-Delivery Service
Priority Re-Delivery: Free replacement within 24 hours (urban areas)
Recipient Rescheduling: One-time free address/date change
3. Customer Support
Hotline: +86 13996270037 (24/7 bilingual service)
WeChat: 31563407 (response within 30 mins 9AM-9PM)
Email: cs@214flowers.com (24-hour response)
